1. What types of products do you offer?
At EVERESTS, we offer a wide range of unique and adorable products for kids and babies. Our collection includes cute LED night lights, stylish baby hats outfits , and many other delightful and practical items that make perfect gifts for any occasion.
2. How can I place an order?
To place an order, simply browse through our website and add the desired items to your cart. Once you have finished shopping, proceed to the checkout page where you can review your order and provide your shipping and payment information. Click on the "Place Order" button to complete your purchase.
3. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also choose to pay using PayPal for added convenience and security.
4. How long will it take to receive my order?
The delivery time depends on your location and the shipping method you choose at checkout. Generally, orders are processed and shipped within 1-2 business days. Once shipped, you can expect to receive your order within 5-7 business days for domestic orders and 7-14 business days for international orders.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer support within 14 days of receiving your items. We will provide instructions for returning the product and issue a refund or exchange, depending on your preference.
6. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that customs fees, import duties, and taxes may apply depending on your country's regulations. These additional charges are the responsibility of the customer.
7. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier's website.
8. How can I contact your customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by sending an email to support@everests.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
9. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to select gift wrapping and add a personalized message to your gift.
10. Are your products safe for children?
Yes, the safety of our products is our top priority. We ensure that all our products meet the highest safety standards and regulations. However, please supervise children while using our products, especially those with small parts or electrical components.